TheBigTomato.com is an authorized reseller for every product that is available on our warehouse. Most of our items are backed by a manufacturer’s warranty that we will enforce for you if you return the product to us. The manufacturers have guaranteed us and our customer’s protection from defective products as part of our dealer agreement.
Please find the appropriate reason for your return request below, and then contact us with any questions.
As part of our commitment to our 100% customer satisfaction policy, we have taken it upon ourselves to enforce manufacturer’s warrantys against defective products. If your product has a manufacturer’s defect, we will replace the item for you, and then deal with the manufacturer ourselves. Simply contact us by phone (877) 364-GROW (4769) or through our contact form to obtain an RA # (Return Authorization Number). Returns will not be accepted without an RA #.
Damaged Goods On Arrival
If an item you have received appears damaged, please contact us immediately. We will replace any damaged parts, shipped to you at no cost. If the item is not repairable, we will replace the item by shipping you a replacement at no charge. Please make sure to note any damages immediately on the shipper delivery receipt. Damages from shipping must be reported within 5 days of receiving the product or a claim cannot be filed.
If you have any presales questions about the product you are considering buying, or if you have questions about our policies, please contact us prior to making your purchase. We cannot guarantee that orders can be cancelled once they have been placed on our website. We process orders rapidly, typically within hours or even minutes of receiving them.
If you made a mistake on your order, please try to contact us immediately. Have your order number ready so we can try to stop the order process or correct it before it ships out. However, as stated above, we cannot guarantee that your order has not already been processed and shipped.
If you decide that you do not want the item you have received, or if you have ordered the wrong item by mistake, we will accept returns up to 14 days after the purchase. All returns of this nature will be charged a 15% restocking fee and shipping & handling charges can not be refunded.
If delivery is refused for any reason on an item, then you will be responsible for the shipping charges due as a result of the refusal, plus any of the original shipping charges of the item.
If you have any questions or concerns, please address them prior to making your purchase. After your order is placed, it will be subject to the above terms & conditions.
The Big Tomato cannot be responsible for returned items that are lost in the mail. For your protection we strongly encourage you to purchase insurance.
All returned items must be in a clean, re-sellable condition, and include all components of the original manufacturers’ package